Support

Need help? We're here for you. Find answers below or reach out to us directly.

Frequently Asked Questions

How do I play Sahara Jump?

Tap anywhere on the screen to make your balloon jump upward. Navigate through gaps between obstacles and avoid hitting pipes, bats, the ground, or the ceiling. Each gap you pass through scores a point!

Is Sahara Jump free to play?

Yes! Sahara Jump is completely free to download and play on both iOS and Android devices.

How do I reset my high score?

Go to the Settings screen from the home menu and tap the "Reset High Score" option. This will clear your saved high score and let you start fresh.

How do I turn off sound and music?

Open the Settings screen from the home menu. You'll find a toggle to turn sound effects and background music on or off.

The game is lagging or crashing. What should I do?

Try the following steps:

  • Close other apps running in the background
  • Restart the game
  • Make sure your device has enough free storage
  • Update to the latest version of Sahara Jump
  • Restart your device
Is my game progress saved?

Your high score and settings are saved locally on your device. Please note that uninstalling the app will erase your saved data. There is currently no cloud save feature.

What devices are supported?

Sahara Jump runs on iOS and Android devices. For the best experience, we recommend devices running iOS 14+ or Android 8.0+ with at least 2GB of RAM.

Contact Us

Email

For bug reports, feedback, or general inquiries:

contact-saharajump@dumble.dev
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Enjoying Sahara Jump? Leave us a review on the App Store or Google Play. Your feedback helps us improve!

Response Time

We aim to respond to all support inquiries within 48 hours. When reporting a bug, please include your device model, operating system version, and a description of the issue to help us resolve it faster.